Refund and Returns Policy

1. Warranty Coverage

Our warranty covers manufacturing defects in materials and workmanship for a period of 15 days from the date of purchase. This includes issues such as:

• Stitching defects

• Faulty zippers, buttons, or fasteners

• Fabric defects (e.g., tears, holes, or color fading not caused by improper use)

2. What is Not Covered?

The warranty does not cover damage or issues caused by:

• Normal wear and tear

• Improper use, care, or washing of the product

• Accidental damage or misuse

• Alterations or repairs made by unauthorized personnel

• Products purchased from unauthorized sellers or third-party platforms

3. How to Claim Warranty

If you believe your product is covered under our warranty policy, please follow these steps:

1. Contact Us: Reach out to our customer support team within 15 days of purchase at contact@pixiepeaksl.com or +94 76 312 2992. Provide your order number, product details, and a description of the issue.

2. Provide Proof of Purchase: Submit a copy of your invoice or receipt as proof of purchase.

3. Return the Product: If required, return the product in its original packaging with all tags attached. Shipping costs for returns will be the responsibility of the customer.

4. Inspection and Resolution: Once we receive the product, our team will inspect it. If the issue is covered under warranty, we will either repair, replace, or refund the product at our discretion.

4. Warranty Limitations

• The warranty is valid only for the original purchaser and is non-transferable.

• The warranty does not cover products purchased during sales, promotions, or clearance events unless otherwise stated.

• Pixie Peak reserves the right to determine whether a product defect is covered under this warranty.

5. Contact Us

For any questions or concerns regarding our warranty policy, please contact our customer support team:

• • Email: contact@pixiepeaksl.com

  • Phone: +94 76 312 2992

  • Address: 165/4/A, gangani garden, Madola, Avisswella